Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, with tags, and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at info@momsieurparfums.us. Please note that returns must be sent to the following address: Grand Canal Shoppes at The Venetian Resort - Las Vegas, NV

If your return is accepted, we will send you a shipping label as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Please contact us at info@momsieurparfums.us if you have any questions about returns.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.

EU 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any justification. As mentioned above, the item must be in the same condition that you received it, unworn, with tags and in the original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will receive an automatic refund to the original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return has been approved, please contact us at info@momsieurparfums.us.